I was just talking with a creative director about the iPod design and (once again) waxing about the simplicity of its interface. The story goes that my then 6-year-old daughter was in the back seat in a car trip and needed a diversion, so I just tossed my iPod back and told her to "use the wheel."
Complexity causes half of product returns? - Yahoo! News
AMSTERDAM (Reuters) - Half of all malfunctioning products that are returned stores by consumers work just fine, if only the customer knew how to operate the device, a scientist said on Monday.
posted by Tim Beidel at 3/08/2006 12:48:00 PM
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